Refunds & Returns

We genuinely care about your experience and want every customer to feel confident when shopping with us. If something isn’t right, please contact us first. Our support team will make it right quickly and fairly.

1. Modification and Cancellation Order

Orders can only be modified or canceled within 2 hours of being placed. After that, we begin processing and can no longer modify or cancel it.

2. Return & Refund Policy

2.1. Returns

We stand behind every product we sell. That's why we offer a 30-day return or free replacement policy, starting from the day your order is delivered, subject to the following conditions:

  • The item must be unopened and unused to protect the health and safety of all our customers.
  • It must be shipped back with a tracking number directly to one of our designated warehouses.
  • You must provide a receipt or proof of purchase.

Please note:

  • Customers are responsible for return shipping costs.
  • Shipping fees are non-refundable.
  • Returns sent to intermediary shipping facilities (not our authorized warehouses) are not eligible for refunds.

To begin a return, contact us at info@myoro.co
If approved, we'll send you the return address and step-by-step instructions.

Do not send returns without approval — they will not be accepted.

2.2. Refund

Lost package:
If your package is lost during transit, we will either re-dispatch your items or provide a complete refund.
However, we do not take responsibility for lost, misplaced, or undeliverable packages caused by incorrect address information.

If your order has been stolen, we offer two alternatives:

  • Reshipment (A reshipment fee will be required for your order).
  • Partial refund (Please get in touch with our Customer Support to initiate the refund process).

Unsatisfied:
Should you find yourself less than fully satisfied with your purchase, please know that we are prepared to provide a refund or facilitate a free upgrade.

Please reach out to info@myoro.co and provide us with some photos of the product(s).
We will make it right for you within 24 - 48 hours.

90-Day Money Back Guarantee

We proudly stand by the Neuman™ devices.
This program applies to verified customers who have completed the full 90-day usage.

To qualify for this guarantee, the customer must meet the following criteria:

  • Devices must be used daily for 90 consecutive days, following all product guidelines.
  • A verifiable proof of consistent use (photos, receipts, or usage log) is required.
  • Requests must be submitted within 7 days after the 90-day period.

This guarantee is designed to protect genuine users and maintain the integrity of our program.

3. Free Replacements

If something isn't right — defective item, damaged in transit, or missing any parts — just email us within 30 days of receiving your order.

We'll send you a free replacement.

Limitations: Our after-sales service is applicable only once per order.

Questions?

For any assistance, please reach out via email at info@myoro.co
If you don't get a response from us, please check your spam folder within 24 - 48 hours.

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