Shipping Policy
We genuinely care about your experience and want every customer to feel confident when shopping with us. Please review this Shipping Policy before you buy. It applies to all orders.
1. SHIPPING COSTS
- Free standard shipping on every order of $70 or more, to every country we ship to.
- Orders under $70: standard shipping is $7.95.
- Skip The Line - Insured Shipping: $9.95, available at checkout on any order. Your order is processed within 24 hours and insured in transit (see section 5).
2. PROCESSING TIME
- Standard shipping: 1 - 2 business days after payment confirmation.
- Skip The Line - Insured Shipping: within 24 hours.
- During peak periods and promotional events, processing can take slightly longer.
3. DELIVERY TIME
We ship to most countries worldwide. After your order is processed, estimated delivery times are:
| Location | Delivery time |
|---|---|
| United States (except remote areas) + Canada | 7 - 12 business days |
| Europe + UK + Australia | 8 - 14 business days |
| UAE + rest of the world | 15 - 20 business days |
| Remote areas (islands, APO) | 20 - 25 business days |
These are estimates. Delivery can take longer because of customs clearance, local courier delays, weather or other events outside our control.
4. ORDER TRACKING
- When your order ships, you will receive a shipping confirmation email with a tracking link.
- You can track your order anytime on our tracking page: Track My Order.
- Trouble tracking your order? Contact us at info@myoro.co and we will be happy to help.
5. LOST, STOLEN OR DELAYED PACKAGES
- With Skip The Line - Insured Shipping, if your package is lost in transit, we take full responsibility and send a replacement.
- If your order has not arrived within 30 business days of the purchase date, contact us at info@myoro.co for a refund or replacement.
- If tracking shows your package as delivered but you cannot find it, please check with your neighbors and your local post office first. Packages stolen after delivery are covered only when the order includes the Lifetime Replacement Warranty. Either way, contact us at info@myoro.co and we will work with you to find a solution.
6. CUSTOMS AND DUTIES
- International orders may be charged customs fees, import duties or taxes by the destination country. These charges are not included in the purchase price and are the customer's responsibility.
- Please check with your local customs office for details. Orders that go through customs can take a few extra days, and we cannot influence the customs process.
7. QUESTIONS
Email us at info@myoro.co.
